hahadewa Privacy Policy

This page describes what we collect when you use hahadewa and how we keep that data protected. We at hahadewa process personal information only to operate our platform, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, verify your identity (KYC), settle your account, and respond to your support requests.

We do not sell, rent, or share your personal data with advertisers or third parties for marketing. We share information only with payment processors, fraud-prevention services, and authorities where required by law. Our servers may sit outside Indonesia; your data is encrypted in transit and at rest.

Last updated May 2026. This policy reflects our current data practices on hahadewa.

What data we collect on hahadewa

When you register a hahadewa account, we collect your email address, full name, date of birth, and phone number. We use this information to create and log in to your account, send you transaction confirmations, and contact you about service issues or account security.

During identity verification (KYC), we collect and store a photograph of your national ID (KTP, passport, or driver's licence) and proof of address (utility bill, rental agreement, or bank statement). We use these documents only to verify your identity and comply with anti-money-laundering (AML) regulations. After verification is complete, we retain the documents for audit purposes but do not use them for any other purpose.

When you deposit or withdraw funds on hahadewa, we collect transaction details: amount, payment method (DANA, e-wallet, mobile banking, local payment, etc.), timestamp, and settlement status. We do not collect or store your bank account number, online payment PIN, or e-wallet password. These details are entered directly into your bank or e-wallet app and never passed to hahadewa.

Account data: Email, name, phone, date of birth, KYC documents.
Transaction data: Deposit and withdrawal amounts, methods, timestamps, settlement status.
Activity data: Bets placed, games played, account balance history.
Device data: IP address, browser type, operating system (Android or iOS), app version.
Cookies: Session tokens to keep you logged in; analytics cookies (optional).

Note: We do not collect your password after account creation. We hash and encrypt your password using industry-standard algorithms; even our staff cannot see or reset it. You reset your password via email verification.

How we use your data on hahadewa

We use your personal information for the following purposes:

Account management: Create your account, log you in, reset passwords, and manage account settings.
Payment processing: Process deposits and withdrawals, verify payment method ownership, and detect fraud.
Regulatory compliance: Verify your identity (KYC), comply with anti-money-laundering rules, and respond to legal requests.
Customer support: Respond to your inquiries via live chat, email, or phone.
Security: Monitor for suspicious activity, prevent account takeover, and investigate disputes.
Service improvement: Analyze how you use hahadewa (e.g., which games are popular, which payment methods are fastest) to improve our platform.

We do not use your data for marketing emails, SMS advertising, or selling to third parties. If you disable optional analytics cookies in your browser settings, we do not track your activity beyond what is necessary to operate hahadewa.

Third-party processors and data sharing

We share your data only with the following categories of third parties:

Payment processors: We share transaction details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators, online payment, e-wallet, mobile banking, and local payment to process your deposits and withdrawals. These companies have their own privacy policies; we recommend you review them.
Fraud-prevention services: We share your IP address, device information, and transaction history with third-party fraud-detection tools to prevent account compromise and money laundering. These services operate globally; your data may be processed outside Indonesia.
Law enforcement: We may disclose your personal information if required by court order, legal process, or regulatory authority. We will notify you of such disclosure unless prohibited by law.
Service providers: We may use cloud hosting providers, email services, and analytics platforms to operate hahadewa. These providers are contractually bound to protect your data.

Data retention on hahadewa

We retain your account data (email, name, KYC documents) for as long as your account is active. If you close your hahadewa account, we retain transaction records for seven years to comply with Indonesian financial regulations, but we delete your personal identifying information (email, name, ID photos) within 30 days of closure.

Transaction data (deposits, withdrawals, bets) is retained for audit purposes and to resolve disputes. If a dispute arises after account closure, we may temporarily retain your data to investigate; once resolved, we delete it.

Your rights and choices on hahadewa

You have the right to access, correct, or delete your personal data. Contact our support team via email or live chat to request a copy of the data we hold about you, correct inaccuracies (e.g., name misspelling), or request deletion of non-transaction data. We will respond within 14 days.

You may disable optional tracking (analytics cookies, device fingerprinting) in your browser settings. Disabling these does not affect your ability to deposit, withdraw, or place bets on hahadewa; it only prevents us from analysing how you navigate the platform.

If you believe we have mishandled your data or violated this policy, you may lodge a complaint with our support team or with Indonesia's data protection authority.

Cookies and tracking on hahadewa

We use cookies to keep you logged in and to remember your preferences (selected currency, language). These are essential and cannot be disabled without logging out.

We may also use optional analytics cookies (from services like Google Analytics) to understand which games are played most often, which payment methods (DANA, e-wallet, mobile banking, etc.) are fastest, and where our users connect from (cities like Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta). These cookies are optional; you can disable them in your browser settings or at the bottom of each page. Disabling them does not harm your account or ability to use hahadewa.

Security and data protection on hahadewa

We protect your data using SSL encryption (HTTPS), password hashing, and regular security audits. Your password is never stored in plain text; we use bcrypt or similar algorithms to hash it. Payment credentials (bank PIN, local payment password, online payment code) are never sent to hahadewa — they are entered directly into your bank or e-wallet app.

Our servers are located in multiple regions; your data may be stored or processed outside Indonesia. All transfers are encrypted. We do not guarantee absolute security — no online system is immune to breaches — but we implement industry-standard practices to minimize risk.

Contact us about privacy

If you have questions about this privacy policy, how we use your data, or how to exercise your rights, contact our support team:

Email: [email protected] (2–4 hour response)
Live chat: In-app support (subject to verification response during business hours)
Postal address: Available upon request via email

We review and update this privacy policy regularly. Material changes (e.g., new data sharing) are announced via email and in-app notification. Your continued use of hahadewa after an update constitutes acceptance of the new policy.

Related guides

Legal